Soccer Stop Employment Opportunities

Do you love the game and the people who play it? Miss being a "Soccer Mom"? If you can't get enough from games and practices or just want to get back into the sport, maybe you need to turn pro!

Soccer Stop offers full time and part time employment opportunities in a variety of departments throughout the year!


Retail Store Employment
If you are interested in working at a Soccer Stop Retail Store, please contact the store directly to speak with the Store Manager.

Corporate Office & Team Division Employment
If you are interested in working at the Soccer Stop Corporate Office & Team Division, please email your Cover Letter & Resume to Web@soccerstop.com or check this page for open positions.

Open Positions
Part Time Retail Staff all Stores.
Part Time and Seasonal Full Time Heat Press Operators.
Assistant Sales Account Manager.
Team Order Fulfillment Coordinator.
Part Time Graphic Fulfillment Coordinator.

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OPEN POSITION: Customer Service Manager Soccer Stop 2017

GENERAL PURPOSE

Plan, co-ordinate and control the activities of the Soccer Stop Customer Service Center to maintain and enhance customer relations and to meet organizational and overall business objectives/goals.

PRIMARY TASKS AND RESPONSIBILITIES

  • Develop and implement Soccer Stop customer service policies and procedures.

  • Define and communicate customer service standards to all Soccer Stop personnel and,

    specifically the employees of the Soccer Stop Customer Service Center (CSC).

  • Direct and oversee the daily operations of the CSC ensuring the ongoing achievement of

    agreed to customer service levels and standards.

  • Plan, prioritize and delegate work tasks to ensure proper functioning of the CSC.

  • Ensure the necessary resources and tools are available for quality customer service delivery.

  • Review and track customer complaints.

  • Assist CSC personnel and/or handle complex and escalated customer service issues.

  • Monitor and analyze available data for accuracy and to determine customer service

    effectiveness.

  • Identify and implement strategies and tactics to improve the quality of service, productivity

    and cost-effectiveness of the CSC.

  • Meet regularly with members of the Sales, Operations and Financial groups to identify areas

    needing improvement and new service needs.

ADDITIONAL AREAS OF RESPONSIBILITY

  • Receive weekly First Touch/SKULabs reports and prepare weekly “at-once” product orders.

  • Analyze daily, weekly, seasonal First Touch/SKULabs system data and supplier product

    availability data to identify “red flags” indicating the need to meet with members of the

    various departments to assess need to modify standard ordering parameters.

  • Perform other CSC and product ordering tasks as directed by the senior management team.

KEY COMPETENCIES

  • Strong verbal and written communication skills

  • Customer service focus

  • Supervisory skills

  • Problem analysis and problem-solving skills

  • Flexibility

  • Ability to work well under pressure and stressful situations

Please send all resumes to careers@soccerstop.com 



Mission Statement
The Soccer Stop, Inc. is dedicated to outstanding customer service, which consistently exceeds the customer's expectations, and to providing the best products and most knowledgeable staff which results in lasting customer loyalty and trust.

Reasons To Work For The Soccer Stop

    * A Commitment to the Game and Our Employees
    * Opportunities to Grow with a Successful, Thriving Company
    * Work with People Who Love to Play
    * Work in a Unique, People- and Sports-oriented Atmosphere
    * Competitive Pay
    * Employee Incentive Program
    * Life Skills Learning Environment

Thank you for your interest in Soccer Stop!