the soccerstop.com policy on returns and exchanges?
For a refund or exchange, return the item to us
within 30 days in its original condition and if sold as a set (i.e.
warm-up pant and jacket) it must be returned as a set. All items that
have been worn outside (especially shoes) will show signs of wear and we
cannot accept or process your return. If we sent you the wrong item in
error, we will, of course, pay the shipping costs.
Customized product with a logo or number cannot be taken back as a return or exchange.
I send returns?
Please understand that we cannot accept COD's. Please
keep the receipt or tracking number of your returned package in the
event it is delayed or lost in transit. All refunds will be for
merchandise only; we cannot refund shipping costs unless the item was
sent in error.
Please remember to completely fill out the returns
section of the invoice you received with your package and ship your
return package either UPS or insured U.S. Mail (remember to keep your
receipt and tracking number) to:
15055 E. Hinsdale Drive
Centennial, CO, 80112
What if I
receive the wrong item?
Please contact a customer service representative by
emailing soccerstop.com at firstname.lastname@example.org so we can fix
the error and get the correct item shipped to you. If we send you the
wrong item in error, we will, of course, pay the shipping costs.
receive a defective item, what is the return procedure?
Every item that we sell meets our highest standards
for quality and performance. Many of the items we sell have special care
instructions. Through proper care and normal use, almost all defects
will be evident in the first 60 days after purchase. For this reason,
you may return any defective item for 60 days after the date of purchase
for an exchange or store credit.
We recognize that in some circumstances an item you have
owned for more than 60 days may truly be defective. Our goal is to
honestly evaluate every return and consult with the item manufacturer to
make a decision on every claim.
will it take for my return/exchange to be processed?
Returns are usually processed within 7-10 business
days after they arrive at our location.