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Returns & Exchanges
What is the Soccerstop.com policy on Returns & Exchanges?
All the products we sell are NEW, thus we truly believe you will be pleased with the products and services we provide. We understand, however, that occasionally you may have to return or exchange something to us for a variety of reasons. We have a no hassle return and exchange policy. Please return all new, unworn, and unused products to us within
of the purchase date, and we will promptly refund your money or exchange it for something else.
The item(s) must be returned in the original condition, and if sold as a set (i.e. warm up top and pant), they must be returned as a set. Almost all items that have been worn outside (especially shoes) will show signs of wear and will no longer be in original condition, thus it is important to try everything on in a clean indoor area or we cannot accept or process your return or exchange.
Customized product with a logo and/or number cannot be taken back as a return or exchange.
Soccerstop.com orders cannot be returned or exchanged at Soccer Stop retail locations or corporate office.
CLEARANCE items cannot be returned or exchanged -
all sales are final
Where do I send Returns & Exchanges?
Before you send back your Return/Exchange, please contact us at
to request a
RMA (Return Merchandise Authorization) Number
Once you've received a RMA Number, ship your Return/Exchange via USPS, UPS, or FedEx to:
Soccerstop.com Returns Dept.
15055 E. Hinsdale Drive
Centennial, CO 80112
Please remember to fill out and include the Soccer Stop Return/Exchange Form you received with your order and a copy of the original invoice. Packages returned without a RMA Number, the Return/Exchange Form, and original invoice (or a copy) may take longer to process.
Please understand that we cannot accept COD’s or packages marked “Bill Recipient.” Please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. We cannot be responsible for packages lost or damaged in transit to our company. All refunds will be for merchandise only; we cannot refund shipping costs unless the item was sent in error. If you return an item that received Free Shipping, we will refund the amount you paid for the item less the shipping and handling cost you would have paid had you not received any Free Shipping offers or promotions. If you exchange an item that received Free Shipping, you will be responsible to pay the shipping and handling cost to ship the exchange order. If you have any questions about returning or exchanging an item, please contact us at Web@soccerstop.com.
What if I receive the wrong item?
Please contact a Customer Service Representative at
so we can fix the error and get the correct item shipped to you. If we've sent the wrong item in error, we will supply you with a pre-paid return label.
If I receive a defective item, what is the return procedure?
Every item we sell meets the highest standards for quality and performance. Many of the items we sell require special care because of the materials they are made of (leather, latex foam, ortho-glass, performance fabrics, etc). It is our experience that through proper care and normal use, almost all defects for apparel and footwear will be evident within the first
after purchase. If you feel an item is defective, please contact us at
within 30 days from the date of purchase. We will inform you on the next steps to take regarding the defective claim. Our goal is to honestly evaluate every defective claim and consult with the item manufacturer to make a decision on every situation. If deemed defective, you may return the item for an exchange or credit.
We also recognize that in extreme circumstances, an item you have owned for more than 60 days, even one that does not show excessive wear or maintenance neglect, may truly be defective. Our goal is to honestly evaluate every return and make a reasonable decision on every claim.
How long will it take for my Return or Exchange to be processed?
Returns & Exchanges are usually processed within 7-10 business days after they arrive at our location.
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